Terms of Service

1. Agreement to Terms

By requesting a demo, signing a service agreement, or using NexAgent AI, you ("the Client") agree to these Terms with RD Investment Holdings (Pty) Ltd ("NexAgent AI", "we", "us").

2. Service

The only product is NexAgent AI — a WhatsApp and floor system for South African workshops and trades. It includes: WhatsApp chat and lead capture, quotes, PDFs, invoices, job cards, stock, timesheets, a usage dashboard, and usage alerts at 80% and 100%.

• One plan only
• Founder (first 10 clients only): the setup fee and monthly fee quoted to you in writing before your trial starts, with 67% off setup and 50% off the monthly, which includes 60 jobs and 300 chats a month. The price is locked for 12 months. After 12 months it moves to the standard monthly price at that time, with 30 days' written notice. First payment: the setup fee plus the first monthly fee, as quoted to you in writing
• Standard: the once-off setup fee and monthly fee quoted to you in writing before your trial starts. The full monthly and setup fees are confirmed to you in writing before your trial starts and before any payment.
• Each month includes 300 AI chats and 60 jobs (a job is one quote-to-paid cycle). Top-up: one top-up pack, at the top-up pack price quoted to you, adds +250 chats and +50 jobs, one charge on the next invoice. See Fair Use and Usage
• WhatsApp (Meta) messaging fees are included in your plan. You do not pay them.

Free trial: 14-day free trial. We cover the setup. You only pay if you choose to continue after the trial, and nothing is charged automatically. The trial simply ends unless you say yes. Before the trial you sign a NexAgent AI service agreement that states your price. The trial ends on its own after 14 days: no automatic charge, no automatic renewal, and we never hold card details. The paid service starts only if you confirm in writing after the trial and make your first payment.

All prices are in rand. Not VAT registered. Prices are final. No VAT is added.

3. Setup and Delivery

NexAgent AI supplies and RICA-registers a new South African SIM for each deployment. That number is only for NexAgent AI. It is not the Client's existing personal or business WhatsApp. Setup takes three to five business days after that number is live and the Client has sent services, prices and stock. There is nothing to pay for setup or the 14-day trial. If you confirm after the trial, your first payment is due before the paid service starts.

4. Payment

Payment is by EFT into the NexAgent AI bank account. There is no debit order and no card payment. We never collect card details.

Pay safely: Our bank details appear only on our invoice. Phone us to confirm before paying. We never change bank details by email.

The first payment (setup fee, if any, plus first month) is due only after you confirm the paid service at the end of the free trial, and before the paid service starts. Every month after that must reflect before the first calendar day of the month the service covers. If you want October, pay before 1 October. Unpaid service is switched off until the transfer reflects.

Price adjustments: if our costs rise (Make.com, Meta WhatsApp, PDF generation, AI usage, hosting), the monthly fee rises by the same percentage as the rise in our costs. We always give 30 days' written notice. If you do not accept, you may cancel before the new rate starts. The Founder price does not increase during its 12-month lock. After 12 months it moves to the standard monthly price at that time, with 30 days' written notice, and is then adjusted the same way.

5. Fair Use and Usage

Each NexAgent AI client gets a monthly usage allowance. Usage is tracked per workshop and shown on the Client's dashboard.

• Included every month: 300 AI chats and 60 jobs. A job is one quote-to-paid cycle.
• Alerts: we alert you when you reach 80% and again at 100% of either allowance.
• Soft limit: at 100% the AI keeps replying. The service is never cut off for going over the included usage. We ask you to top up.
• Top-ups: one top-up pack costs the top-up pack price quoted to you and adds +250 chats and +50 jobs to the current month. It is one charge on your next invoice. There are no separate chat-only or job-only top-ups.
• Monthly reset: usage resets at the start of each calendar month. Unused chats, jobs and top-ups do not roll over.
• WhatsApp fees: WhatsApp (Meta) messaging fees are included in your plan. You do not pay Meta.

The allowance is for the Client's own business on the dedicated NexAgent AI number. Spam and misuse fall under Client Obligations and may lead to termination under Cancellation and refunds.

6. Client Obligations

• Give accurate business information in time for the three-to-five day setup window
• Keep the dedicated NexAgent AI SIM live and do not use that number as personal WhatsApp
• No spam. The ECT Act, POPIA and the WhatsApp Business Policy apply
• You are the POPIA responsible party for your customers' information. We are your operator. Our Operator Agreement, which you accept when you sign up, forms part of these Terms
• Tell your customers who you are and that NexAgent helps run your chat (we supply a short WhatsApp greeting)
• Only send marketing to customers who agreed or can opt out, and honour every STOP
• Tell us about suspected misuse

7. Intellectual Property

Software, workflows and prompts stay ours. You get a non-exclusive licence while you pay. Your business data stays yours.

8. Availability and Support

We aim for high uptime. No guarantee of zero downtime. Support Mon–Fri 09:00–17:00 SAST. Outages at Meta, Make, Google or our AI provider (xAI) are outside our control and are not refundable.

9. Liability

If something goes wrong and you claim against us, the most we pay is the retainer you paid in the three months before that claim. We do not pay extra for lost customers, lost profit or other knock-on loss.

Nothing in these Terms limits liability that the law does not allow us to limit, or takes away rights you have under the Consumer Protection Act.

10. Cancellation and refunds

7-day cooling-off: if you sign up as an individual (including a sole trader), you may cancel within 7 days after signing up, for any reason and without penalty. We refund all payments within 30 days.

Setup fee: 30-day refund on the setup (installation) fee, for your first purchase only. Ask in writing to admin@rdinvestmentholdings.co.za within 30 days after your paid service starts. Service stops. The SIM comes back.

Monthly fees: non-refundable, including the first month.

Cancelling: you may cancel at any time with 20 business days' written notice to admin@rdinvestmentholdings.co.za. You pay for the service until the notice period ends. A part-month in the notice period is charged pro rata, not in full. There is no cancellation penalty. The Founder 12-month lock fixes your price only. It does not lock you in for 12 months.

We may end the service immediately for non-payment, serious breach or misuse.

Your data during the service: you may ask for a full CSV/Excel export of your data at any time during the service. We deliver it within 5 business days.

Your data when the service ends: you may ask for an export within 30 days. We then delete your customers' information within 30 days, as set out in the Privacy Policy and Operator Agreement. We keep our own invoices and billing ledger (including top-ups) for as long as tax law requires, at least 5 years.

Nothing in this section takes away any right you have under the Consumer Protection Act.

11. Law

South African law applies. Eastern Cape courts have jurisdiction. Before going to court, please talk to us first and give us 14 days to try to sort it out. This does not stop you from approaching the National Consumer Commission, the Information Regulator or any other body the law allows.

12. Changes

We email existing clients 14 days before any material change to these Terms, the Privacy Policy or the Operator Agreement takes effect. If you do not accept the change, you may cancel before it takes effect, and the change will not apply to you during your notice period. Using the service after the 14 days is acceptance. Price changes follow Section 4.

13. Contact and supplier information

• Full name and legal status: RD Investment Holdings (Pty) Ltd, a private company, trading as NexAgent AI
• Registration number and place of registration: 2026/237915/07, registered in South Africa with CIPC
• Office bearer: Ruben Diedericks, Director and Information Officer (registered with the Information Regulator)
• Physical address and address for legal service: 44 Greenock Road, Gqeberha, Eastern Cape, 6025, South Africa
• Contact: admin@rdinvestmentholdings.co.za | WhatsApp: +27 72 840 0352 | rdinvestmentholdings.co.za
• Service: NexAgent AI, described in Section 2. Setup in three to five business days after the number is live and we have your information (Section 3)
• Full price: confirmed to you in writing before your trial starts and before any payment (Section 2). We are not VAT registered, so prices are final with no VAT and no other added fees. WhatsApp (Meta) messaging fees are included
• Payment and payment security: EFT only (Section 4). We never collect card details. Our bank details appear only on our invoice. Phone us to confirm before paying. We never change bank details by email
• Cooling-off, cancellation and refunds: Section 10
• Privacy: see our Privacy Policy and Operator Agreement
• Record of your agreement: we email you a copy of your signed service agreement and every invoice. Ask us any time for another copy
• Self-regulatory bodies, codes of conduct and alternative dispute resolution: we are not a member of any self-regulatory body, do not subscribe to an industry code of conduct and have no formal alternative dispute resolution scheme